How to use flight credits on Delta Air Lines

If you’ve booked a trip in 2020, you’ve probably canceled a trip in 2020. It can still sting to think about all those missed trips, when you’d rather explore new places than sift through airline coupons. . But here we are.

In light of the stopping of global travel, many airlines, including Delta Air Lines, issued waivers to the changes, revamped their cancellation policies, and made it easier to book future travel without losing money. ‘money.

Here’s what you need to know about these changes, including how to use your Delta eCredit refund.

What you need to know about Delta eCredits

How to get travel credits with Delta Air Lines

Delta eCredits are issued to those who booked a Delta flight and had to cancel it for one reason or another. Chances are, you’ve had to give up on your travel plans because of the coronavirus pandemic.

In the past, voluntarily canceling a Delta flight meant having to pay a cancellation fee of at least $ 200. Now, the full value of a canceled trip can be used free of charge.

Delta eCredit Rules and Expirations

An eCredit is valid until the expiration of the original ticket. Generally, tickets are valid for one year from the date of purchase. However, to simplify matters and provide more flexibility for travelers, Delta currently has a special policy in place: all tickets must expire in 2021 and all new tickets purchased in 2021 will expire on December 31, 2022. This extends the validity of all of them. eCredits during this period until December 31, 2022 as well.

You can make changes, cancel your flight and make new bookings online or over the phone. If you’re sure you want to cancel your flight, but can’t decide when to travel again, it’s best to cancel first and book again when your new travel plans solidify.

Where to find your eCredits

To locate your unused travel vouchers, create a Delta SkyMiles account, then visit www.delta.com/redeem. Enter your ticket number in the “Certificates or Electronic Credit Number” field and click “Search”.

On the next page, you will need to validate your eCredit by entering the passenger’s first and last name. Once you click “Add”, the page will reload and the value of your voucher will appear under Manually Entered Certificates and eCredits.

Nerdy tip: If the reservation includes multiple passengers, you must repeat this step for each traveler included in the reservation.

Those who have booked flights using their SkyMiles number should not need to search for their credits manually. They should already be listed under the Certificates, eCredits, and Vouchers tab of your account.

Your Delta credit is not displayed?

In some cases, you must call Delta Customer Service at 800-221-1212 to apply an unused e-credit to a new reservation. If you are unable to locate your voucher or cannot select it when booking, an agent can help.

How to use your Delta eCredit to book a new flight

Before you begin, it should be noted that any electronic credit refund issued to a specific passenger must be used to book new travel for the same passenger. It cannot be used for someone else.

There are two ways to redeem a Delta eCredit for a flight:

1. Via your SkyMiles account

Log into your SkyMiles account, access your profile and a page with your personal data will appear. On the left side – under Profile – click on “Certificates, eCredits and Vouchers”.

You will be taken to a page with all of your Delta eCredits, unused eTickets, and Companion Certificates, including their currency values ​​and expiration dates.

Check the box of the voucher you wish to apply to your new booking and continue to book your flight. If the new flight is more than the value of your credit, you will have to cover the difference.

Nerdy tip: If you want to apply multiple eCredits to your ticket, keep in mind that Delta limits you to three online payment methods. You can choose up to three Delta certificates per reservation. If they don’t cover the full cost of the new plane ticket, choose two eCredits and use a credit card to pay the rest.

2. Book normally and pay with eCredits

The second option to redeem your Delta eCredit is to make a reservation as you normally would from the home page. Select your flight times, confirm passenger information and click “Use eCredits” when selecting a payment method. Once your active credits appear, select the ones you want to redeem and complete your reservation.

If you only choose one or two coupons from a list of credits, use the ones that expire earlier, even if they are a lower amount. You don’t want them to expire before you have another chance to trade them in.

Remember that you must be logged in to SkyMiles for the credits associated with your account to be available.

The bottom line

Thanks to a pro-traveler policy announced during the pandemic, Delta passengers have a generous window to book their canceled flights through the new eCredit refund system. While it does take a bit of work to locate all of your unused Delta Credits, the option to put the money you’ve already paid to the airline for a new ticket will be worth it. Make sure you keep a good record of all your canceled trips so that you don’t lose any e-credits in the reshuffle before they expire.

How to Maximize Your Rewards

You want a travel credit card that prioritizes what’s important to you. Here are our choices for the best travel credit cards of 2021, including those that are best suited:


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